We are committed to safeguarding the privacy of our website visitors,
service users, customers and associates.
This policy applies where we are acting as a data controller with
respect to the personal data of such persons; in other words, where we
determine the purposes and means of the processing of that personal
data.
Our website incorporates privacy controls which affect how we will
process your personal data. By using the privacy controls, you can. You
can access the privacy controls via
https://fatraven.co.uk/.
We use cookies on our website. Insofar as those cookies are not strictly
necessary for the provision of
https://fatraven.co.uk/ and its services, we will ask you
to consent to our use of cookies when you first visit our website.
In this policy, “we”, “us” and “our” refer to fatraven. For more
information about us, see Section 20.
The personal data that we collect
In this Section, we have set out the general categories of personal data
that we process and, in the case of personal data that we did not obtain
directly from you, information about the source and specific categories
of that data.
We may process data enabling us to get in touch with you. The contact
data may include your name, company/employer’s name, address, phone
numbers, email ID, or any financial details.
We may process account data which may include your account identifier,
name, email address, business name, account creation and modification
dates, website settings and marketing preferences. The primary source of
the account data is generated by our website. If you log into our
website using a social media account, we will obtain elements of the
account data from the relevant social media account provider.
We may process profile data which may include your name, address,
telephone number, email address, profile pictures, gender, date of
birth, relationship status, interests and hobbies, educational details
and employment details. If you log into our website using a social media
account, we will obtain elements of the profile data from the relevant
social media account provider.
We may process customer relationship data which may include your name,
the name of your business or employer, your job title or role, your
contact details, your job classification/categorization, within our
customer relationship management system and information contained in or
relating to communications between us and you, or between us and your
employer The source of the customer relationship data is
https://fatraven.co.uk/
We may process service data which may include information like credit card payment
details and other payment details. The source of the service data is
https://fatraven.co.uk/
We may process transaction data which may include information like your name, your
contact details, your payment card details or other payment details and
the transaction details. The source of the transaction data is you and/
https://fatraven.co.uk/
We may process communication data which may include information like IP address, domain name,
browser name and version, operating system, location, communication, and
weblogs, amongst other sets of data.
We may process usage data which may include information like your IP address,
geographical location, browser type and version, operating system,
referral source, length of visit, page views and website navigation
paths, as well as information about the timing, frequency and pattern of
your service use. The source of the usage data is
https://fatraven.co.uk/
.
Please do not supply any other person’s personal data to us, unless we
prompt you to do so.
Purposes of processing and legal bases
We have set out the purposes for which we may process personal data and
the legal bases of the processing.
Operations – We may process your personal data for the purposes of
operating our website, the processing and fulfillment of orders,
providing our services, supplying our goods, generating invoices, bills
and other payment-related documentation, and credit control. The legal
basis for this processing is our legitimate interests, namely the proper
administration of our website, services and business.
Publications – We may process account data, profile data and/or service
data for the purposes of publishing such data on our website and
elsewhere through our services in accordance with your express
instructions. Our legitimate interests, namely the publication of
content in the ordinary course of our operations.
Relationships and communications – We may process contact data, account
data, customer relationship data, transaction data and/or communication
data for the purposes of managing our relationships, communicating with
you (excluding communicating for the purposes of direct marketing) by
email, SMS, post, fax and/or telephone, providing support services and
complaint handling. The legal basis for this processing is our
legitimate interests, namely communications with our website visitors,
service users, individual customers and customer personnel, the
maintenance of our relationships, enabling the use of our services, and
the proper administration of our website, services and business.
Personalization – We may process account data, service data and/or usage
data for the purposes of personalizing the content and advertisements
that you see on our website and through our services to ensure that you
only see material that is relevant to you. Our legitimate interests,
namely offering the best possible experience for our website visitors
and service users.
Direct marketing – We may process contact data, account data, profile
data, customer relationship data and/or transaction data for the
purposes of creating, targeting and sending direct marketing
communications by email, SMS, post and/or fax and making contact by
telephone for marketing-related purposes. Our legitimate interests,
namely promoting our business and communicating marketing messages and
offers to our website visitors and service users.
Research and analysis – We may process usage data, service data and/or
transaction data for the purposes of researching and analyzing the use
of our website and services, as well as researching and analyzing other
interactions with our business. Our legitimate interests, namely
monitoring, supporting, improving and securing our website, services and
business generally.
Record keeping – We may process your personal data for the purposes of
creating and maintaining our databases, back-up copies of our databases
and our business records generally. The legal basis for this processing
is our legitimate interests, namely ensuring that we have access to all
the information we need to properly and efficiently run our business in
accordance with this policy.
Security – We may process your personal data for the purposes of
security and the prevention of fraud and other criminal activity. The
legal basis of this processing is our legitimate interests, namely the
protection of our website, services and business, and the protection of
others.
Insurance and risk management – We may process your personal data where
necessary for the purposes of obtaining or maintaining insurance
coverage, managing risks and/or obtaining professional advice. The legal
basis for this processing is our legitimate interests, namely the proper
protection of our business against risks.
Legal claims – We may process your personal data where necessary for the
establishment, exercise or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure. The legal
basis for this processing is our legitimate interests, namely the
protection and assertion of our legal rights, your legal rights and the
legal rights of others.
Legal compliance and vital interests – We may also process your personal
data where such processing is necessary for compliance with a legal
obligation to which we are subject or in order to protect your vital
interests or the vital interests of another natural person.
Automated decision-making
We will use your personal data for the purposes of automated
decision-making in relation to generating meaning reports.
This automated decision-making will involve artificial intelligence and
business analytics involving SaaS.
The significance and possible consequences of this automated
decision-making are to generate factual data based on real-time
information.
Providing your personal data to others
We may disclose your personal data to any member of our group of
companies this means our subsidiaries, our ultimate holding company and
all its subsidiaries insofar as reasonably necessary for the purposes,
and on the legal basis, set out in this policy. Information about our
group of companies can be found at
https://fatraven.co.uk/.
We may disclose your personal data to our insurers and/or professional
advisers insofar as reasonably necessary for the purposes of obtaining
or maintaining insurance coverage, managing risks, obtaining
professional advice.
Your personal data held in our website database will be stored on the
servers of our hosting services providers identified at
https://fatraven.co.uk/.
We may disclose personal data category or categories to our suppliers or
subcontractors, identified at https://fatraven.co.uk/ in
so far as reasonably necessary for business purposes specified by
fatraven.
Financial transactions relating to
https://fatraven.co.uk/ are handled by our payment
services providers, PayPal, Stripe etc. We will share transaction data
with our payment services providers only to the extent necessary for the
purposes of processing your payments, refunding such payments and
dealing with complaints and queries relating to such payments and
refunds. You can find information about the payment services providers’
privacy policies and practices at
https://fatraven.co.uk/.
We may disclose contact data along with any other personal data
contained in enquiries made through our website or services to one or
more of those selected third party suppliers of goods and/or services
identified on our website for the purpose of enabling them to contact
you so that they can offer, market and sell to you relevant goods and/or
services. Each such third party will act as a data controller in
relation to the personal data that we supply to it; and upon contacting
you, each such third party will supply to you a copy of its own privacy
policy, which will govern that third party’s use of your personal data.
In addition to the specific disclosures of personal data set out in this
Section 5, we may disclose your personal data where such disclosure is
necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital
interests of another natural person. We may also disclose your personal
data where such disclosure is necessary for the establishment, exercise,
or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure.
International transfers of your personal data
In this Section 6, we provide information about the circumstances in
which your personal data may be transferred to countries outside the
United Kingdom and the European Economic Area (EEA).
We have offices and facilities in England and Wales. The competent data
protection authorities have made an “adequacy decision” with respect to
the data protection laws of each of these countries. Transfers to each
of these countries will be protected by appropriate safeguards, namely
the use of standard data protection clauses adopted or approved by the
competent data protection authorities, a copy of which can be obtained
from https://fatraven.co.uk/.
The hosting facilities for our website are situated in England and Wales
The competent data protection authorities have made an “adequacy
decision” with respect to the data protection laws of each of these
countries. Transfers to each of these countries will be protected by
appropriate safeguards, namely the use of standard data protection
clauses adopted or approved by the competent data protection
authorities, a copy of which you can obtain from
https://fatraven.co.uk/.
Specific category or categories of supplier or subcontractor is OR are
situated in specific countries. The competent data protection authorities
have made an “adequacy decision” with respect to the data protection
laws of each of these countries. Transfers to each of these countries
will be protected by appropriate safeguards, namely the use of standard
data protection clauses adopted or approved by the competent data
protection authorities, a copy of which can be obtained from
https://fatraven.co.uk/.
You acknowledge that personal data that you submit for publication
through our website or services may be available, via the internet,
around the world. We cannot prevent the use or misuse of such personal
data by others.
Retaining and deleting personal data
This Section 7 sets out our data retention policies and procedures,
which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be
kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of 30 days following the date of the most recent contact between you and us, and for a maximum period of over 90 days following that date; (b) account data will be retained for a minimum period of 30 days following the date of closure of the relevant account, and for a maximum period of over 90 days following that date; (c) profile data will be retained for a minimum period of 30 days following the date of deletion of the profile by you, and for a
maximum period of over 90 days following that date; (d) customer relationship data will be retained for a minimum period of 30 days following the date of termination of the relevant customer relationship and for a maximum period of over 90 days following that date; (e) service data will be retained for a minimum period of 30 days following the date of termination of the relevant contract, and for a maximum period of over 90 days following that date; (f) transaction data will be retained for a minimum period of 30 days following the date of the transaction, and for a maximum period of over 90 days following that date; (g) communication data will be retained for a minimum period of 30 days following the date of the communication in question, and for a maximum period of over 90 days following that date; (h) usage data will be retained for 30 days following the date of collection; and (I) data category will be retained for a minimum period of 30 days and for a maximum period of over 90 days following the date of contact.
In some cases it is not possible for us to specify in advance, the
periods for which your personal data will be retained. In such cases, we
will determine the period of retention based on the following criteria:
the period of retention of personal data category will be determined
based on the period of non-usage.
If you grant to us a license to publish any of your personal data, we
may continue to retain and publish that personal data after the end of
the relevant retention period specified in this Section 7 in accordance
with the applicable license terms, subject to your data subject rights.
If we cease to publish such personal data after the end of the relevant
retention period specified in this Section 7, that personal data will be
retained for a minimum period of 30 days and a maximum period of over 90
days following the date that publication ceases.
Notwithstanding the other provisions of this Section 7, we may retain
your personal data where such retention is necessary for compliance with
a legal obligation to which we are subject, or in order to protect your
vital interests or the vital interests of another natural person.
Security of personal data
We will take appropriate technical and organizational precautions to
secure your personal data and to prevent the loss, misuse or alteration
of your personal data.
We will store your personal data on secure servers, personal computers
and mobile devices, and in secure manual record-keeping systems.
The following personal data will be stored by us in encrypted form: your
name, contact information, password(s) and cardholder data.
Data relating to your enquiries and financial transactions that is sent
from your web browser to our web server, or from our web server to your
web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted or inadequately
encrypted data over the internet is inherently insecure, and we cannot
guarantee the security of data sent over the internet.
You should ensure that your password is not susceptible to being
guessed, whether by a person or a computer program. You are responsible
for keeping the password you use for accessing our website confidential
and we will not ask you for your password except when you log in to our
website.
Your rights
We have listed the rights that you have under data protection law.
Your principal rights under data protection law are:
the right to access – you can ask for copies of
your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal
data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organization or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is in consent .
You may exercise any of your rights in relation to your personal data by
written notice to us, using the contact details mentioned on
https://fatraven.co.uk/
Third party websites
Our website includes hyperlinks to, and details of, third party
websites.
In general we have no control over, and are not responsible for, the
privacy policies and practices of third parties.
If we have reason to believe that we hold personal data of a person
under that age in our databases, we will delete that personal data.
Updating information
Please let us know if the personal information that we hold about you
needs to be corrected or updated.
Acting as a data processor
In respect of name, first, middle or last name, title, company name, job
title, email id, phone numbers or any other contact information we do
not act as a data controller; instead, we act as a data processor.
Insofar as we act as a data processor rather than a data controller,
this policy shall not apply. Our legal obligations as a data processor
are instead set out in the contract between us and the relevant data
controller.
About cookies
A cookie is a file containing an identifier a string of letters and
numbers that is sent by a web server to a web browser and is stored by
the browser. The identifier is then sent back to the server each time
the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a
persistent cookie will be stored by a web browser and will remain valid
until its set expiry date, unless deleted by the user before the expiry
date; a session cookie, on the other hand, will expire at the end of the
user session, when the web browser is closed.
Cookies may not contain any information that personally identifies a
user, but personal data that we store about you may be linked to the
information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
authentication and status – we use cookies to
identify you when you visit our website and as you navigate our
website, and to help us determine if you are logged into our website
(b) shopping cart – we use cookies to maintain the
state of your shopping cart as you navigate our website.
(c) Personalization – we use cookies to store
information about your preferences and to personalize our website
for you.
(d) security – we use cookies as an element of the security measures used to protect user accounts, including
preventing fraudulent use of login credentials, and to protect our
website and services generally.
(e) advertising – we use cookies to help us to display advertisements that will be relevant to you
(f) Analysis – we use cookies to help us to analyze the use and performance of our website and services
(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on
your computer when you visit our website.
We use Google Analytics. Google Analytics gathers information about the
use of our website by means of cookies. The information gathered is used
to create reports about the use of our website. You can find out more
about Google’s use of information by visiting
https://www.google.com/policies/privacy/partners/ and you can review
Google’s privacy policy at https://policies.google.com/privacy.
We use a Facebook pixel on our website. Using the pixel, Facebook
collects information about the users and use of our website. The
information is used to personalize Facebook advertisements and to
analyze the use of our website. To find out more about the Facebook
pixel and about Facebook’s use of personal data generally, see the
Facebook cookie policy at https://www.facebook.com/policies/cookies/ and
the Facebook privacy policy at https://www.facebook.com/about/privacy.
The Facebook cookie policy includes information about controlling
Facebook’s use of cookies to show you advertisements. If you are a
registered Facebook user, you can adjust how advertisements are targeted
by following the instructions at
https://www.facebook.com/help/568137493302217.
Blocking all cookies will have a negative impact upon the usability of
many websites.
If you block cookies, you will not be able to use all the features on
our website.
Cookie preferences
You can manage your preferences relating to the use of cookies on our
website by visiting: https://fatraven.co.uk/
Amendments
We may update this policy from time to time by publishing a new version
on our website.
You should check this page occasionally to ensure you are happy with any
changes to this policy.
We may notify you of changes to this policy by email.
Our details
This website is owned and operated by fatraven.
fatraven is a trading name of Helios Spectra Ltd. Company registered in
England and Wales with company number 10145011 – All Rights Reserved.
Our principal place of business is at 71-75 Shelton Street, Covent Garden, London,
Postcode: WC2H 9JQ
You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by email, using the email address published on our website.
Data protection registration
We are registered as a data controller with the UK Information
Commissioner’s Office.
Our data protection registration number is ZA414433.
Representative within the European Union
Our representative within the European Union with respect to our
obligations under data protection law is David Amal and you can contact
our representative by email provided in 23.1.
Data protection officer
Our data protection officer’s contact details are: David Amal and he can
be reached at [email protected]
