Data protection information notice for customers

  1. Introduction
    1. We are committed to safeguarding the privacy of all individuals whose personal data we store and process ; in this notice we explain how we will handle your personal data.
    2. This notice applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
    3. In this notice, “we”, “us” and “our” refer to https://fatraven.co.uk/ For more information about us, see section 9.
  2. How we use your personal data
    1. In this section 2 we have set out:
      • the general categories of personal data that we may process;
      • in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
      • the purposes for which we may process personal data; and
      • the legal basis of the processing.
    2. We may process customer relationship data which may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is https://fatraven.co.uk/. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. Our legitimate interests, namely the proper management of our customer relationships.
    3. We may process transaction data which may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our business.
    4. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters called notification data. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely communications with our customers between you and us and/or taking steps, at your request, to enter into such a contract.
    5. We may process service data which may include credit card payment details or any other payment details .The source of the service data https://fatraven.co.uk/. The service data may be processed for the purposes of providing our services, ensuring the security of our services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our business.
    6. We may process data may which include first name, middle name, last name, email id, job title, name of the company, etc . The source of this data is https://fatraven.co.uk/ This data may be processed for business purposes specified on fatraven. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    7. We may process any of your personal data identified in this notice where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    8. We may process any of your personal data identified in this notice where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    9. In addition to the specific purposes for which we may process your personal data set out in this section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    10. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  3. Providing your personal data to others
    1. We may disclose your personal data to any member of our group of companies; this means our subsidiaries, our ultimate holding company and all its subsidiaries in so far as reasonably necessary for the purposes, and on the legal basis, set out in this notice. Information about our group of companies; can be found at https://fatraven.co.uk/
    2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    3. We may specify personal data category or categories to our suppliers or subcontractors identified at https://fatraven.co.uk/ in so far as reasonably necessary for purposes defined on https://fatraven.co.uk/.
    4. Financial transactions relating to services are handled by our payment services providers, like PayPal, Stripe etc. We will share transaction data with our payment service providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment service providers’ privacy policies and practices at https://fatraven.co.uk/.
    5. In addition to the specific disclosures of personal data set out in this section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  4. International transfers of your personal data
    1. In this section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
    2. We have offices and facilities in England and Wales. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://fatraven.co.uk/.
    3. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://fatraven.co.uk/.
  5. Retaining and deleting personal data
    1. This section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer, than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      • personal data category or categories will be retained for a minimum period of 30 days and for a maximum period of over 90 days following date of first usage..
    4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
      • the period of retention of personal data category will be determined based on the duration of the last usage.
    5. Notwithstanding the other provisions of this section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  6. Security of personal data
    1. We will take appropriate technical and organizational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
    2. We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
    3. The following personal data will be stored by us in encrypted form like email ids, name, job title etc.
    4. You acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    5. You should ensure that your passwords used to access our software and IT systems are not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the passwords confidential and we will not ask you for your passwords except when you log in to our software and IT systems.
  7. Amendments
    1. We will publish changes to this notice on our website at https://fatraven.co.uk/
    2. We will notify you of any changes to this notice which may affect you, by email or post.
  8. Your rights
    1. In this section 8, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
    2. Your principal rights under data protection law are:
      • the right to access – you can ask for copies of your personal data;
      • the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      • the right to erasure – you can ask us to erase your personal data;
      • the right to restrict processing – you can ask us to restrict the processing of your personal data;
      • the right to object to processing – you can object to the processing of your personal data;
      • the right to data portability – you can ask that we transfer your personal data to another organization or to you;
      • the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
      • the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting https://fatraven.co.uk/ when logged into our website.
    4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
    5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
    6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
    8. You have the right to object to our processing of your personal data for direct marketing purposes including profiling for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
    9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
    10. To the extent that the legal basis for our processing of your personal data is:
      • consent; or
      • that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
    11. adversely affect the rights and freedoms of others.
    12. If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    13. To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    14. You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in section 8.
  9. Our details
    1. Our full legal name is https://fatraven.co.uk/
    2. We are registered in England and Wales under registration number 10145011and our registered office is at BizSpace Centre, Perivale, London, UB67JJ
    3. Our principal place of business is at BizSpace Centre, Perivale, London, UB67JJ
    4. You can contact us:
  10. Representative within the European Union
    1. Our representative within the European Union with respect to our obligations under data protection law is David Amal and you can contact our representative by his email id: [email protected]
  11. Data protection officer
    1. Our data protection officer’s contact details are: [email protected]